Shipping policy
Thank you for choosing MYLZ — we're committed to getting our products to your door quickly and reliably so you can focus on the miles ahead.
Processing Times
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will be processed the next business day. You'll receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (UK)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | £3.99 |
| Express Shipping | 1–2 business days | £6.99 |
| Free Standard Shipping | 3–5 business days | Free on orders over £40 |
International Shipping
We ship to most countries worldwide. International delivery times and rates are calculated at checkout based on destination and package weight.
| Region | Estimated Delivery | Starting From |
|---|---|---|
| Europe | 5–10 business days | £7.99 |
| North America | 7–14 business days | £10.99 |
| Rest of World | 10–21 business days | £12.99 |
Please note: International orders may be subject to customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the customer and are not included in our shipping rates.
Order Tracking
Once your order has shipped, you'll receive an email with a tracking number and a link to follow your parcel's journey. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of customs charges, we will contact you to arrange reshipment. Additional shipping fees may apply.
Please double-check your shipping address at checkout — we're unable to redirect parcels once they've been dispatched.
Lost or Damaged Parcels
We take great care in packaging your order. If your parcel arrives damaged or doesn't arrive within the expected timeframe, please contact us at hello@mylz.uk within 14 days of the expected delivery date. We'll do our best to resolve the issue promptly.
Questions?
Our team is happy to help. Reach us at hello@mylz.uk
EARN EVERY STEP.